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Frequently
Asked Questions
Are Agents employees of IROK Solar?
No.
They are Independent Entrepreneurs who offer our
products, services and responsible for communicating
IROK Solar's procedures and requirements.
How do I become an agent?
Please
download the Agent Roles pdf at the far right.
Why do agents pay for samples?
We have to
pay for all accessories - samples and those for resale.
Those interested in offering our solar accessories must
purchase the samples needed to show potential customers,
as well as, pay the shipping of those samples.
What does IROK Solar need in recommending a solar
system?
(1)
The address for installation so we can view building
from satellite.
(2)
Photos of the building to confirm our satellite view is
correct.
(3)
Roof dimensions if unable to view the address from
satellite.
Please fill
out the Solar Worksheet completely for getting a prompt
quote.
Why MUST I
give my address for the solar quote?
(1) To
obtain satellite view of the building and determine the
best solar system.
(2)
To plan for appropriate transportation of materials.
Not all roads are well tarred and we must prepare so
there is no damage to components during transfer to the
site.
Are the
residential and/or commercial systems on-grid or
off-grid?
On-grid means that the solar power is connected
to an existing electric company, so the client can draw
power from the electric company if needed.
Off-grid means that the solar system is its own
electric company, stand-alone system.
All systems,
especially the designs for African countries are
off-grid.
Will I have to remove my current electric power supply
if I choose your solar system?
No.
You can have it as back-up (alternative) power supply.
Can I install your solar system on a building that am
renting?
Yes.
As long as we have your landlord's written approval.
Please carefully consider this because the solar system
could remain on the building when you move. Sell
it to the landlord or negotiate no rental fees while
inhabiting the building.
Should you
need us to move it to your new location, that is
considered a new installation and there will be a
charge.
Is there a
fee for residential and commercial solar quotes?
There is no
fee for an overall quote. There is a fee for a
detailed quote which includes site review and solar
system design.
Why do you charge a design fee?
A site
review and design
of an effective residential and/or commercial system is
time consuming. All design fees will be deducted
from the cost of the solar system once client pays the
solar system recommended in full. The fee is
dependent on the size of the solar system.
Design fee
are not refundable should the client not proceed with
the solar system.
What is a site review?
It is the
process of determining the building that will be using
the solar system. Building evaluation includes
roof space, shading (present and future), sun peak
hours, roof angle, roofing materials, quality of roof
and area security. Clients or a designated
knowledgeable person must be present for the site review
to give clarifications on questions that may arise.
Site review
fees are not refundable should the client not proceed
with the solar system.
Does IROK Solar's role end once the solar installation
completes?
No. We
offer continuous support to resolve system downtimes.
To minimize cost of resolving system issues, clients are
encouraged to sign-up for the maintenance program.
What is IROK Solar's Maintenance Program?
The solar
panels, inverters, batteries and other components
installed by our technical team will be serviced six
months from the date of the completed install, and every
six months thereafter for the period client agrees to.
What happens if the solar system (solar panels,
batteries, etc.) is stolen?
Similar to
buying car theft insurance prior to driving the car off
the dealer's location. Clients are responsible for
the full value of their systems. The client is
expected to carry insurance that covers all solar
components from the time of delivery, to after
installation. The solar system insurance would
cover not only theft, but vandalism, fire, lightning and
other acts of nature.
IROK Solar
is responsible for exercising manufacturer's warranty on
solar components, replacing defective components if
under warranty, damage during installation and warranty
of our installation.
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